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Mobile device: Log in to your Video Visit You should now be connected with your health care provider. At the end of your Video Visit, select the “Leave” button in the upper right hand corner of the screen.During the Video Visit, you can control whether your audio (sound) and video (picture) are on by clicking the up arrows next to the microphone and video camera icons at the bottom left of your screen.Once the host (your health care provider) joins, select “Join with Video” to turn the camera on so you and your health care provider can see each other.Wait for your host (your health care provider) to join and start the meeting. Be sure to click “Open Zoom Meetings” if prompted. MyUofMHealth will open Zoom to connect to the Video Visit.Once eCheck-In is complete, click the “Begin Video Visit” from the Appointment Details screen as shown in the image below. The option to begin the Video Visit will not be available until 15 minutes prior to the appointment.Be sure to continue through the prompts until you receive the “Submit” option. You should allow for extra time to complete this step before your scheduled appointment. When you have finished, click “Submit.” NOTE: eCheck-In must be completed before the Video Visit can begin. Once the information has been updated or verified as correct, click “This information is correct,” and then click the “Next” to proceed to the next screen.

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Review and update the information on each screen.

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From this screen, locate your scheduled Video Visit and click “eCheck-In.” Watch the video ' How to check-in for a Video Visit' for step-by-step instructions.From the “Visits” icon, select “Appointment and Visits.”.Click the “Visits” icon at the top of the screen.Go to to log into your MyUofMHealth Patient Portal account.Ideally you should do this at least 2–3 days before your appointment, or as soon as possible if you are scheduled for a same-day appointment. When your appointment is confirmedĬonfirm that you can log in to your MyUofMHealth Patient Portal account and that Zoom is installed on your computer or mobile device 2–3 days before your appointment.

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If you are in need of an internet connection, use the State of Michigan Online Map of Free Wi-Fi Hotspots to find a public Wi-Fi hotspot location near you.įailure to prepare for your Video Visit may mean you cannot connect for your appointment. You will need a strong internet or cellular data connection to participate in a Video Visit.

Video camera and audio patient instructions.

Smartphone or tablet instructions with pictures.

Desktop or laptop computer instructions with pictures.

Printable instructions with pictures illustrating the steps:

How to connect to your Video Visit using a computer.

How to connect to your Video Visit using a smartphone or tablet.

To receive the maximum benefit of your Video Visit without delays, please review and follow the below instructions. You must be physically located in the State of Michigan at the time of your scheduled Video Visit due to state law and regulations. If you cannot be in Michigan at the time of your appointment, you will be asked to reschedule.